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Josh-D. S. Davis

Xaminmo / Omnimax / Max Omni / Mad Scientist / Midnight Shadow / Radiation Master

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Sprint
Josh 201604 KWP
joshdavis
One of my coworkers has been a Sprint customer for 12 years, or a little longer.

He recently cut back the number of business lines hanging off of his account, and he's down to 2 lines.

They charged him a cancellation fee of $200.
They say one phone, which was discontinued 3 years ago, was still under contract.
They say the reason is that a phone he tried for 3 days wasn't logged as being returned.
The store shows everything returned.
The phone reps are being disrespectful and trying to get him to go away.
I heard him 3 times say "I am YOUR customer..."

He's trying to escalate the issue, but he's spent about 2 hours so far on it.
I think he's nearing the point that he cancels all service with them and moves to AT&T.

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I've been a SWBell Wireless -> Cingular -> ATT customer since 1998, same # and everything, yet i find myself wondering if the pastures aren't greener on the Verizon or TMobile side of the fence. Dealing with gadget related products daily, I come home with sever cellphone envy. =X

More power to your friend Josh, I hope he gets that business sorted out, stay classy Sprint. =/

PS, the best smartphones out there are:
* Galaxy S based Android phones
* iPhone 4

You can get the Galaxy S with or without keyboard on the big three, and you can get the iPhone4 on ATT.

No real need to oogle other networks.

I need to find a Galaxy S to play with that is compatible on ATT, i'm liking what i see with em, esp the tablet they're hopefully releasing.

I had SWB Wireless in '96, but sometime switched to Sprint for IBM discount. Somewhere along the way I lost my old 817 number, but the 682 number I have now that I ported from Sprint was previously ported from Cingular.

I always liked Cingular/SWBWireless, but the IBM discount with Sprint was really good.

Now, Sprint is just a pain to deal with. Plus, they have big coverage gaps for data in the city, and I ended up roaming along interstate highways.

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*nod* I was always happy with Cingular, but was Sprint because of discount or free service.

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For Android, the Galaxy S based phones (with and without keyboard) are, IMNSHO, the best on the market. You can get them on the big three. Sprint calls it the Epic 4G, and ATT calls it the Captivate. I forgot Verizon's name for it. You can get a keyboardless version as well, but I forgot the name. Look for the ones that promise Android 2.2 when it's out.

As for screen, the iPhone4 screen is higher res, more crisp, and the camera has better white balance, but more vignette in the corners.

Outside of that, Samsung makes a lot of nice phones with their own OS on them. Kyocera has a pretty little flip that's compact. I don't know about the third party OS functionality, and have avoided Windows Mobile due to various issues in the past.

I realize the iPhone has twice as many pixels, but does it really matter? The display on my Epic is so gorgeous I can't imagine having more pixels would improve it appreciably. IMHO the big weakness of the Galaxy-S screen is that it consumes a lot of power, and it's just barely bright enough to be usable in direct sunlight (but plenty bright in all other situations). That, and OLED displays degrade fast enough that they get noticeably dimmer and yellower over normal lifetime of the device. (The Nexus One has a noticeable blue cast to compensate for the color change as the display ages.)

I like a crisp, high resolution display. For now, my eyes work well, and I like to pack a lot of detail. I have a 15" 1600x1080 screen and that's just barely enough pixels for me. When I look at the Galaxy phones, the pixels are blocky, and I see a big, black, square border around each of them. So Ugly, but I would have dealt with it since it would still have been a huge upgrade over my Centro.

The iPhone display is very bright and works great in full sunlight, but auto-dims in the evening. The screen does chew up power, but not horribly. What really eats battery is using the radios - if I download a bunch of stuff, I'll hit dead by end of day, regardless of whether it's WiFi or 3G.

Also, I have one or two games that actually warm up the phone and they'll chew up the battery too. I had 75%, and left Osmos running (oh, it doesn't screen-lock!) for a couple of hours and I was down to 25%. :/

The Epic does have "4G" which, in the 3 places it works, and for the $20 extra per month, or whatever, it would be nice, but I feel it's too early in the 4G game to worry about that. The backing networks aren't fully deployed, and the front-end networks are very limited in coverage areas.

On the iPhone, I get a little better than twice the thruput of the sprint modems and about 3x vs their tethered phones.

When I look at the Galaxy phones, the pixels are blocky, and I see a big, black, square border around each of them. So Ugly, but I would have dealt with it since it would still have been a huge upgrade over my Centro.

I am confused. That sounds nothing at all like my phone.

The Epic does have "4G" which, in the 3 places it works, and for the $20 extra per month, or whatever, it would be nice, but I feel it's too early in the 4G game to worry about that. The backing networks aren't fully deployed, and the front-end networks are very limited in coverage areas.

It's $10, but yeah, it's basically just a gimmick at this point. I'm hoping it improves over the next couple of years, because it's pretty much unusable right now. Fortunately I wasn't expecting anything more than a gimmick, so I'm not disappointed.

Re: screenz
Just looking at the demo phones at the Sprint store today. Note that I fixate easily on details, and as a kid would look at the dot patterns in news print.

Either way, my screen is physically smaller, yet a higher quantity of pixels. By whatever ratio this of PPI this is, that's the difference. Again, it's not horrible, and it's better than my old phone, but compared to the i4, it's grainy.

Re: 4G
Yup, sort of my view. Good direction for the future, and you have to have something lead the foray into 4G to help fund its growth, but it doesn't get me anything just yet.

T-Mobile has a Galaxy S phone as well: the Vibrant. But word from my nerdy friends say the G2 is better than it is, and the new T-Mobile myTouch is coming out over the holidays and boasts some decent specs.

The only reason I mention T-Mobile when it isn't exactly a big one is that when I bricked my G1, they were extremely helpful, didn't ask questions, and all three people I talked to were very nice and sounded like they were happy to talk to me. And they've never overcharged me.

Strange, my experience with Sprint over the past 10 years has been entirely positive, and I know several other long-time Sprint customers who feel the same way. I recently switched back to Sprint from T-mobile because T-mobile's coverage was very poor compared to Sprint's, especially outside of major urban areas. There were also a couple of times when their service just when down, once for a few hours, and another time for several days.

My parents have had AT&T service for years and are happy with it, but most of what I hear about AT&T is very bad. For instance, I had a really hard time finding a couple of friends at Addison Oktoberfest this year because they could not receive voice calls at all, and it was taking 10-20 minutes for a text to get through. One of them is one of the long-time Sprint customers I was talking about, and she's itching to go back as soon as her contract with AT&T runs out.

I've heard practically nothing about Verizon, which I assume means they don't suck much.

Yah, T-Mobile is sort of broken. They have WiFi hotspots in airports, but that's about it.

Verizon apparently has excellent coverage, especially in rural areas (think GTE & Primeco...)

AT&T is good for most major areas, but it seems when public events saturate a cell, they don't allow overflow to other networks. My coworker ran into this at the Albuquerque Balloon Festival, the same as you're describing for Addison Oktoberfest.

Sprint has pretty good coverage, but when I send text messages, they come out of order, and sometimes they will be delayed for hours. I never had a problem making a call on sprint, but I did have times that there was no data service available, even when there was signal. Either I'd connect and get NO thruput, or I'd just not be able to connect, even though I had 4-5 bars. Sometimes, uploading a photo would fail mid-way, repeatedly, which basically meant "stop trying until later".

I also found that when tethering with Sprint, they would kick me from the network after a few minutes, so as to enforce using my data card.

But, overall, I didn't have to deal with customer service, and the phone pretty much worked. Plus, unlimited data on an aircard was only $40 on contract or $60 off contract. (when I could get service)

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I agree on the VZ issues. When it's working, it's great. Otherwise, their internal structures suck, and there's no escalation path.

Plus, 2 services, reliability says they should be different providers. I might have considered VZ cellular if I weren't also using FIOS for home.

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I still get adverts every week to vet a FiOS bundle... You know, like I've had for a year.

Plus, $43 after tax for every HD channel plus a dual tuner DVR is hard to beat. Even VZ's bundle with video couldn't beat that.

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A++ *clicks invisible like/karma button*

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