He recently cut back the number of business lines hanging off of his account, and he's down to 2 lines.
They charged him a cancellation fee of $200.
They say one phone, which was discontinued 3 years ago, was still under contract.
They say the reason is that a phone he tried for 3 days wasn't logged as being returned.
The store shows everything returned.
The phone reps are being disrespectful and trying to get him to go away.
I heard him 3 times say "I am YOUR customer..."
He's trying to escalate the issue, but he's spent about 2 hours so far on it.
I think he's nearing the point that he cancels all service with them and moves to AT&T.