Josh-Daniel S. Davis (joshdavis) wrote,
Josh-Daniel S. Davis
joshdavis

Sprint

One of my coworkers has been a Sprint customer for 12 years, or a little longer.

He recently cut back the number of business lines hanging off of his account, and he's down to 2 lines.

They charged him a cancellation fee of $200.
They say one phone, which was discontinued 3 years ago, was still under contract.
They say the reason is that a phone he tried for 3 days wasn't logged as being returned.
The store shows everything returned.
The phone reps are being disrespectful and trying to get him to go away.
I heard him 3 times say "I am YOUR customer..."

He's trying to escalate the issue, but he's spent about 2 hours so far on it.
I think he's nearing the point that he cancels all service with them and moves to AT&T.
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