Josh-D. S. Davis

Xaminmo / Omnimax / Max Omni / Mad Scientist / Midnight Shadow / Radiation Master

Previous Entry Share Next Entry
Web Usability Questions
Josh 201604 KWP
joshdavis
Suppose you sell a series of products, and provide primary marketing and support via the web.

Is it acceptable to expect your customers to learn how to access information on your website?

Is it acceptable to restructure your organization methods every 2-4 years?

How much time should it take to find technical information by navigating?

How important is "search" and should it be keyword, or full-site index?

  • 1
(Deleted comment)

Re: Web Usability Questions

BINGO!

The new Support Portal is a big pile of stink.

(Deleted comment)

Re: Web Usability Questions

Yup... All over the website it says "Award winning".

  • 1
?

Log in

No account? Create an account