Our initial order was April 8. Lowes Installed Sales desk made notes that they called AND SPOKE TO ME when they had not, and it sat for two weeks with a blocking problem.
Since then, the IS desk has claimed they called, but had not, twice more, but our Kitchen Sales guy has been on top of things and coordinating in their place.
CounterSource has the same issue - they don't meet their follow-up committments.
We had one error in the order because the sales guy wasn't trained on their complex system, but because of that error, all of the heat for the problems are getting dumped on him. However, he's the only one who meets his committments and sets realistic expectations.
Our NEW install date has been moved from Wednesday (tomorrow) to NEXT Tuesday.
We'll see if that actually happens.