Josh-D. S. Davis

Xaminmo / Omnimax / Max Omni / Mad Scientist / Midnight Shadow / Radiation Master

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ProtecTier Log Collection
Josh 201604 KWP
joshdavis
Because I didn't find this online
Note, run-time is about an hour.

# su - ptconfig
+------------------------------------------------------------------------------+
| ProtecTIER Service Menu running on prdltcaptiera                             |
+------------------------------------------------------------------------------+
|  1) ProtecTIER Configuration (...)                                           |
|  2) Manage ProtecTIER services (...)                                         |
|  3) Health Monitoring (...)                                                  |
|  4) Problem Alerting (...)                                                   |
|  5) Version Information (...)                                                |
|  6) Generate a service report                                                |
|  7) Generate a system view                                                   |
|  8) Update ProtecTIER code                                                   |
|                                                                              |
|  E) Exit                                                                     |
+------------------------------------------------------------------------------+
Your choice? 6
Begin Processing Procedure

Please choose a profile:
1)  Default - Collects all system information reports and all log
    files from the either the last 4 days, or a maxiumum of 10 file
    entries, whichever comes first
2)  Performance - Used to troubleshoot performance-related issues
3)  Deduplication - Used to troubleshoot deduplication-related issues
4)  Basic - Used when customer has an issue that requires a quick
    problem determination
5)  Monitoring - Used in cases where Support provides frequent summaries
    on the system's health and behavior
6)  Full - Collects all system information reports and all log files
    in their entirety
7)  Systemview - Collect system information required to generate the
    system view html output
8)  Hardware - Collects system X server hardware report (please shutdown
    all protecTIER services before collecting this profile)
q)  Quit
Choose: 6
Please choose from what date to collect log files: ('q' to quit)
Choose: [YYYYMMDD] 20120611
Please choose until what date to collect log files: ('q' to quit)
Choose: [YYYYMMDD] 20120611
PID                                         0%                  [ Done ]
System check                                1%                  [ Done ]
Server model                                1%                  [ Done ]
/pt_work content                            2%                  [ Done ]
Collecting performance history              3%                  [ Done ]
Get the cpuinfo                             3%                  [ Done ]
Get the meminfo                             4%                  [ Done ]
Mtab                                        5%                  [ Done ]
Fstab                                       5%                  [ Done ]
Copy /etc/pt/                               6%                  [ Done ]
Remove unwanted files from the etc_pt list  6%                  [ Done ]
Modprobe.conf                               7%                  [ Done ]
Grub.conf                                   8%                  [ Done ]
Multipath.conf                              8%                  [ Done ]
Lvm.conf                                    9%                  [ Done ]
Anaconda-ks.cfg                             10%                 [ Done ]
/root/install.log                           10%                 [ Done ]
/root/install.log.syslog                    11%                 [ Done ]
/etc/hosts                                  12%                 [ Done ]
Hostname                                    12%                 [ Done ]
Copy rings                                  13%                 [ Done ]
Collecting internal logs                    13%                 [ Done ]
Collecting event logs                       14%                 [ Done ]
Vtf_error                                   15%                 [ Done ]
Server Log log                              15%                 [ Done ]
Install log                                 16%                 [ Done ]
Collecting internal statistics logs         17%                 [ Done ]
Collecting messages                         17%                 [ Done ]
Dmesg                                       18%                 [ Done ]
Cluster_db                                  18%                 [ Done ]
Collecting repository map                   19%                 [ Done ]
Collect repository labels                   20%                 [ Done ]
Collect management labels                   21%                 [ Done ]
Collecting management map                   22%                 [ Done ]
Ntpq info                                   22%                 [ Done ]
Ifconfig info                               23%                 [ Done ]
Network files                               24%                 [ Done ]
Verinfo.history                             24%                 [ Done ]
Verinfo                                     25%                 [ Done ]
Copying user.xml files                      25%                 [ Done ]
Copying internal.xml files                  26%                 [ Done ]
Copying bgdb files                          27%                 [ Done ]
Collecting license information              27%                 [ Done ]
Collecting compressor logs                  28%                 [ Done ]
Collecting Server hardware information      29%                 [ Done ]
Collecting lsof information                 29%                 [ Done ]
Collecting pci information                  30%                 [ Done ]
Run mcelog                                  31%                 [ Done ]
Collecting qla information                  31%                 [ Done ]
Collecting disk information                 32%                 [ Done ]
Collecting disk information                 32%                 [ Done ]
Collecting modules information              33%                 [ Done ]
Root history                                34%                 [ Done ]
Ptadmin history                             34%                 [ Done ]
Proc scsi                                   35%                 [ Done ]
Proc partitions                             36%                 [ Done ]
Cluster conf                                36%                 [ Done ]
Clustat output                              37%                 [ Fail ]
Cman_tool                                   37%                 [ Fail ]
Cman_tool                                   38%                 [ Fail ]
Services status                             39%                 [ Done ]
Pvdisplay                                   41%                 [ Fail ]
Lvmdiskscan                                 42%                 [ Done ]
Multipath                                   43%                 [ Done ]
Rpm info                                    43%                 [ Done ]
Ps                                          44%                 [ Done ]
Chkconfig                                   44%                 [ Done ]
/etc/pt content                             45%                 [ Done ]
Thread list                                 46%                 [ Fail ]
Mutex list                                  46%                 [ Fail ]
Times of compressor log files               47%                 [ Done ]
Dso list                                    48%                 [ Fail ]
Ethtool                                     48%                 [ Done ]
Ethtool -i                                  49%                 [ Done ]
Gfstool lockdump                            50%                 [ Done ]
Kudzu network                               50%                 [ Done ]
Iostat statistics                           51%                 [ Done ]
Psmemstat statistics                        51%                 [ Done ]
Dstat statistics                            52%                 [ Done ]
Report_problem.xml                          53%                 [ Done ]
Copy pt_configuration.xml                   53%                 [ Done ]
Ptconfigd.log                               54%                 [ Done ]
Lvscan output                               55%                 [ Fail ]
/dev/mpath content                          55%                 [ Done ]
/dev/mapper content                         56%                 [ Done ]
Copying info files                          56%                 [ Fail ]
Copy grid_db.xml files                      57%                 [ Done ]
Copy pt_grid.xml files                      58%                 [ Done ]
Localtime zic file                          58%                 [ Done ]
Clock config file                           59%                 [ Done ]
Lun mask configuration                      60%                 [ Fail ]
Repository configuration                    60%                 [ Done ]
Static-routes file                          61%                 [ Done ]
Copy pt_replication_static_routes*.xml      62%                 [ Done ]
Routing table                               62%                 [ Done ]
Arp table                                   63%                 [ Done ]
Copy replication statistics files           63%                 [ Done ]
Copy replication statistics files           64%                 [ Done ]
Add Replication manager report              65%                 [ Done ]
VTR Statistics                              65%                 [ Done ]
PtRecovery content                          67%                 [ Done ]
Fibre service report                        68%                 [ Done ]
RAS log                                     68%                 [ Done ]
Ras_install.log                             69%                 [ Done ]
Copy /opt/ras/persist                       70%                 [ Done ]
Copy rsENC trace files                      70%                 [ Done ]
Copy /opt/ras/gfs                           71%                 [ Done ]
Net-snmptrapd.log                           72%                 [ Done ]
Copy /opt/ras/HM/RSA                        72%                 [ Done ]
RsCerHMDisplay                              74%                 [ Done ]
RsCerHMDisplay summary                      74%                 [ Done ]
RsCerCHDisplayMRPD in CH view               75%                 [ Done ]
RASAgent.log                                75%                 [ Done ]
RAS config files                            76%                 [ Done ]
Ptconfig.log                                77%                 [ Done ]
Repository layout                           77%                 [ Done ]
Copy /pt_work/backup                        78%                 [ Done ]
Ptsnmp queue                                79%                 [ Fail ]
Ptsnmp.log                                  79%                 [ Done ]
Ptsnmp.error.log                            80%                 [ Done ]
Ptsnmp.event.log                            81%                 [ Done ]
Collect Emulex HBA information              81%                 [ Done ]
Collect QLogic HBA information              82%                 [ Done ]
Collect and summaries all library(s) informatio...              [ Fail ]
Collect pt_cluster.xml                      83%                 [ Done ]
Systemview log                              84%                 [ Done ]
Get repository space information            84%                 [ Fail ]
Get dfs statistics                          85%                 [ Fail ]
Get Repositories                            86%                 [ Fail ]
Ecc logs                                    87%                 [ Done ]
Ds4000_config.log                           87%                 [ Done ]
Volume groups scan                          88%                 [ Fail ]
Free memory and swap                        89%                 [ Done ]
System CPU usage                            89%                 [ Done ]
Replication backlog                         90%                 [ Fail ]
Log files coverage                          91%                 [ Done ]
System activity information                 91%                 [ Done ]
Cartriges list                              92%                 [ Done ]
VTL write statistics                        93%                 [ Done ]
IPMI sel  tool output                       94%                 [ Done ]
IPMI fru tool output                        94%                 [ Done ]
IPMI sensor tool output                     95%                 [ Done ]
DFS delete queue                            96%                 [  /   ]
DFS delete queue                            96%                 [ Fail ]
Collecting lsof files                       97%                 [ Done ]
Generate a system view from the collected data 98%              [ Done ]
Report_problem.log                          98%                 [ Done ]
18 items failed, see log(/pt_work/log/report_problem.log) for details

Please specify the customer name (less than 10 characters or digits)
> BLAH

What is the operating system running on the host ?
> RH 5.6

What backup application (including version) is running on the host ?
> ProtecTier 3.1.11

Please describe the problem briefly
> PMR 00000,000,000

Please wait...
Creating report...
done

Created /pt_work/ProtecTier_BLAH_hostname_full_Jun_14_2012_17_24_32_Report.tar.gz

End Processing Procedure with return code=1

Press  to continue

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