?

Log in

No account? Create an account

Josh-D. S. Davis

Xaminmo / Omnimax / Max Omni / Mad Scientist / Midnight Shadow / Radiation Master

Previous Entry Share Next Entry
Work stats
Josh 201604 KWP
joshdavis
yAy. I did really good. Out of 15 people, here are my stats for August:
Calls Answered: 105 (top is 109) (Avg is 72.3)
Unique Problems: 75 (next one is 58) (Avg is 37.3)
Unique Probs Closed: 70 (Next one is 49) (Avg is 32.2)
Reopened Calls: 1 (There were 6 total for the team)

I was surveyed 5 times (16.7% of the surveys), but my Satisfaction Index was 80 with an unweighted average of 60%.

Not everyone answered all of the questions, so it unbalanced the surveys.

The issues to work on are Tech Knowledge and speed of resolution.

This is to be expected since I just started taking calls in late July or early August.
Tags: